Refund policy

We pride ourselves on creating beautiful, handcrafted jewelry that will be cherished for generations. If you are not satisfied with your order, we want to make it right. We offer a 14 day return or exchange  period from the date of delivery for standard online orders.

To request a return or exchange, please email us at info@alexisannjewelry.com. Please include which item(s) you would like to return/exchange, the order number, and your contact information prior to returning items. Items must be returned in new, unused condition, with all original packaging to ensure a refund. Refunds do not include shipping costs.  Exchanges can be made for products of equal or lesser value. 

Commissions and Custom Order Sales are final. These pieces were created especially for you so we cannot accept returns on them.